Glenella Guesthouse and Restaurant Terms and Conditions of Reserving a Hotel Room and Restaurant Booking

Glenella Guesthouse and Restaurant welcomes you to join us for an overnight stay or a private function. We do request that you respect our terms and conditions and hotel policy as listed below.


Hotel Policy

1. A minimum deposit of 50%of your total accommodation tariff is required on all bookings. Credit cards, Visa, Mastercard & American Express are accepted as payment options.
2. Deposits cannot be transferred within 14 days of arrival date.
3. All cancelation requests must be in writing eg. letter, email or fax, and a receipt of cancelation issued.
4. Cancelation or amendment to booking at any time is subject to a $35 administration fee
5. Cancelations within 14 days of arrival will forfeit the total reservation amount
6. Whilst all attempts will be made to resell your room, if unsold you remain liable for the costs of your total accommodation booking.

We encourage our customers to purchase travel insurance to cover any unforseen circumstances.

We will endeavor to assist you as best we can, and we thank you for your understanding.