Glenella Guesthouse and Restaurant Terms and Conditions of Reserving a Hotel Room and Restaurant Booking

Glenella Guesthouse and Restaurant welcomes you to join us for lunch, dinner or an overnight stay. We do request that you respect our terms and conditions and hotel policy as listed below.


Hotel Policy

1. A minimum deposit of 50%of your total accommodation tariff is required on all bookings. Credit cards, Visa, Mastercard & American Express (3% surcharge applies) are accepted as payment options.
2. Deposits cannot be transferred within 7 days of arrival date.
3. All cancelation requests must be in writing eg. letter, email or fax, and a receipt of cancelation issued.
4. Cancelation or amendment to booking at any time is subject to a $25 administration fee
5. Cancelations within 7 days of arrival will forfeit the total deposit
6. Cancelations within 48 hours of arrival require full payment of all booked accommodation.
7. Whilst all attempts will be made to resell your room, if unsold you remain liable for the costs of your total accommodation booking.
8. For all dine & stay and weekend getaway packages, whilst all attempts will be made to reserve a table on your preferred night and time at the restaurant, Glenella reserves the right to change the restaurant reservation on your behalf.

Restaurant Policy: For groups of 15 people and over

The number of confirmed guests upon booking is the minimum number that will be charged.

A deposit of $10 per person is required for groups of 15 people and more.

Deposit must be received in full 48 hours after the booking is made.

Payment can be made either by credit card over the phone, or by cash in person.

The booking may not be confirmed if the deposit has not been paid by the due date.

The deposit amount is credited to your final bill on the day of the function.

Unfortunately, we are unable to split bills.

The full deposit amount will be refunded if a cancelation is made at least 30 days prior to the function.

An administration fee of $55 is charged for any cancelations.

Menu items as listed and the availability of seasonal vegetables are subject to change.

Special dietary requirements will be catered for, however this must be advised at the time of booking.

We will endeavor to assist you as best we can, and we thank you for your understanding.